PRESS REVIEWSJuly 2009i-Mag
Inverness woman Suzy Rankin has returned home to drive forward the development of the city's four-star ‘secret' Suzy Rankin's first job as a 14 year old schoolgirl was as part time restaurant help and housekeeping assistant at Dunain Park Hotel. Now, as of three months ago, she is manager there and pushing forward with plans to significantly develop the marketing of the hotel which has been something of a four-star ‘secret' in the city. Following a successful series of weddings in the hotel or in a marquee in the splendid grounds, Suzy plans the hotel's first active promotion of the wedding market - and to the business sector for team-building days and corporate ‘brainstorming' retreats. "I also want to get across the message to local people that because we're four star doesn't mean we don't want them calling in for a coffee, a glass of wine or a cocktail", says Suzy. "We actually welcome non-residents for morning coffee or afternoon tea - and our lunch menu is exceptionally competitive with locals in mind. "We've got healthy bookings for July, August and September, with visitors from all over the world, but at the same time we're seeking to extend the local market - people who, for instance, just want to sit in the sunshine on our deck, have a quiet drink and admire the gardens. "There's absolutely no minimum spend - we want people to call in and our facilities will sell themselves. And if you come for dinner, whether by own car or taxi, we'll transport you back to the city afterwards." Suzy is the daughter of well-known Inverness couple Rosemary and Innes Rankin, both active curlers. Suzy's brother Stephen is a former Scottish championship curler - and her sister-in-law Janice was an Olympic gold medal curler just a few years ago. "I'm not in to ‘cold' sports like curling", smiles Suzy. "I prefer horse riding on my chestnut thoroughbred". During her acquisition of a degree in hotel management at Inverness College, she did work experience at Kingsmills Hotel and was then offered a full-time job, becoming assistant supervisor. After two and a half years there, she moved to Ardoe House Hotel, Aberdeen, where she was operations manager, running major functions for oil and gas companies, including the launch of BP's new ‘sunflower' logo. "I was lucky that Donald Macdonald, owner of the Macdonald Hotels group, came to Ardoe House often and he put me in the fast-track management scheme with the result that I was the youngest deputy manager in the group at the age of 22". Suzy spent nine years at Ardoe House then a further five years back home as deputy manager and general manager of the Royal Highland Hotel, Inverness. Her next role was in the hospitality sector training, covering an area from Moray northwards. "The chance to work at Dunain Park, where as a school kid I had worked with Anne Nicol in the kitchen, was too tempting to resist and I started on March 31 - it's been hectic ever since", says Suzy. "I want to widen its market appeal while focusing firmly on our quality - striving to sustain our four-star status. We've one rosette for food and we're working towards a second rosette. We use herbs and lettuces from our own walled garden, absolutely superfresh. "The 11 bedrooms and two garden cottages represent stunning accommodation and there are plans for eventual growth, so it is exciting times." Although the hotel is on the A82, just outside the city, Suzy is keen to adjust its ‘country house' image to perception of a modern, luxury, totally ‘welcoming to all' hotel - "we want people to be talking about Dunain Park", she explains.
Off-beat ball for hotel opening
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